Returns Are Easy!
ContourLiving.com is pleased to provide its customers with a generous return policy. All products are covered by our 45 day return policy.
- Request an RA Number ( learn how to here ).
- Once RA is issued, please return product(s) within 7 days.
Your satisfaction is important to us and we want you to be pleased with your purchase from ContourLiving.com.
We are so confident you will love your purchase that we now offer a full 45 Day Comfort Guarantee on all Contour Brand products and will waive all restocking and disposal fees.
All other products may be returned within 30 days of purchase. Each product returned is subject to a 20% disposal fee, as most of our products are considered personal items and by law are required to be destroyed.
Simply request a return authorization, complete a brief survey on why you didn't like the product, and return it to us for a full refund**. To initiate a return, please start here.
*Please note that return shipping costs are the responsibility of customer. We do not provide pre-paid return labels.
**Refunds apply to the product purchase price only and do not extend to shipping charges originally paid.
Bed Lounge, Leg Lounger and other select products are shipped separately and each are covered by manufacturer return policies and warranties. Please contact us if you wish to return one of these items. This ensures that your return is shipped directly to the correct manufacturer.
Return Authorization Numbers
Contour Products requires a Return Authorization for all returned items. This will ensure that your return is handled properly and money is refunded in a timely manner. Your “RA” Number MUST be written clearly on the OUTSIDE of the package you are returning, or our warehouse will not accept it. Contact information can be found at the bottom of this page. Simply request your RA number by logging into your account on our site and accessing completed orders, for a detailed How-To Guide, please click this link for help.
Many of our products carry manufactures’ warranties, either by Contour Products or from the Manufacturer if another company. The length of the warranty varies depending on the product. Please check your product information to see if the item that you ordered comes with a warranty. The warranty refers to manufacturing defects and failure of our products to meet certain usage requirement as defined in the product literature.
We love hearing from you! If you have any questions, comments or concerns, or if you need to obtain an “RA” Number, please contact us either by live chat or call us toll free at 1-800-950-0230 Monday-Friday from 8:00-5:00 EST.
THANK YOU FOR YOUR BUSINESS. WE LOOK FORWARD TO SERVING YOU.
Remember www.ContourLiving.com for your Sleep and Back Support needs!