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Shipping Policy

Shipping Guidelines

We offer low flat-rate shipping rates for all products based on order total.

ORDER TOTAL SHIPPING COST**
Up to $24.99 $3.99
$25 -$49.99 $5.99
$50 or more FREE

**Applies to Continental USA deliveries only. 

Please note the following shipping guidelines:

  • Orders are processed as quickly as possible and will usually ship the same day,  or next business day, after the order is placed. Generally, orders placed after 1:00pm EST will ship the next business day. Orders placed after 1:00pm EST on Friday, Saturday and Sunday will ship the following Monday.
  • Standard shipping provides delivery through FedEx Smart Post, USPS First Class & Priority Mail or FedEx Home and Ground Delivery.  Typical transit times can range from 3-10 business days depending on your location.  Most items ship from Charlotte, NC.
  • Some products are shipped directly from the manufacturer and will take longer to deliver. (Snoozer Pillows, ChiliPad, Therion, Bed Lounge, Teeter Inversion Tables, and some cushions).
  • When possible, we offer faster shipping via USPS Priority or FedEx 3-4 Day Express Saver.  These orders will usually arrive within 3-5 days for domestic locations. We will choose the most expedient shipping method based on your order. Express rates are determined by order amount and location.  Not all items are available for faster service due to size and weight.
  • Many of the products we sell are very large and very light - they can be very expensive to ship, even at economy rates, and we cannot offer express shipping on all items. These typically include the BackMax, MiniMax, and Wedge Cushions.
  • For international delivery please visit our our eBay store as we are a part of their global shipping program. Any International orders that occur custom charges as that is based on recieving country is the responsibility of the buyer.

Notice of Package Refusal/Cancellation

Once an order has shipped we are unable to cancel your order. If during transit you decide to refuse any package that was sent from our warehouse, you will be responsible for both the original shipping charges and the postage due upon arrival of your package back to our facilities. If you have any questions or concerns do not hesitate to contact us directly at 800-950-0230.