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Shipping Policy

Shipping Guidelines

We offer low flat-rate shipping rates for all products based on order total.

Up to $24.99 $3.99
$25 -$49.99 $5.99
$50 or more FREE

**Applies to Continental USA deliveries only.  AK, HA and International rates are higher and not offered on select products.

Please note the following shipping guidelines:

  • Orders are processed as quickly as possible and will usually ship the same day,  or next business day, after the order is placed. Generally, orders placed after 1:00pm EST will ship the next business day. Orders placed after 1:00pm EST on Friday, Saturday and Sunday will ship the following Monday.
  • Standard shipping provides delivery through FedEx Smart Post, USPS First Class & Priority Mail or FedEx Home and Ground Delivery.  Typical transit times can range from 3-10 business days depending on your location.  Most items ship from Charlotte, NC.
  • Some products are shipped directly from the manufacturer and will take longer to deliver. (Snoozer Pillows, ChiliPad, Therion, Bed Lounge, Teeter Inversion Tables, and some cushions).
  • When possible, we offer faster shipping via USPS Priority or FedEx 3-4 Day Express Saver.  These orders will usually arrive within 3-5 days for domestic locations. We will choose the most expedient shipping method based on your order. Express rates are determined by order amount and location.  Not all items are available for faster service due to size and weight.
  • Many of the products we sell are very large and very light - they can be very expensive to ship, even at economy rates, and we cannot offer express shipping on all items. These typically include the BackMax, MiniMax, and Wedge Cushions.
  • Many of our products are offered for international delivery via our eBay store

Notice of Package Refusal/Cancellation

Once an order has shipped we are unable to cancel your order. If during transit you decide to refuse any package that was sent from our warehouse, you will be responsible for both the original shipping charges and the postage due upon arrival of your package back to our facilities. If you have any questions or concerns do not hesitate to contact us directly at 800-950-0230.