Shipping Policy

Shipping Overview:

If you are anything like our e-commerce team, the worst part of online shopping is the wait for it to arrive! At Contour, we stand by our flat rate shipping (or FREE SHIPPING for Economy), and based on your order we ship everything as quickly & efficiently as we can.

We offer low flat-rate shipping rates based on order total. The rates and estimated transit times apply to Continental USA deliveries only.

  • Economy Shipping (may take up to 7-10+ days for west coast customers)
  • Standard Shipping (3-5 days)
  • Express Shipping (2-3 days)
  • Overnight Shipping
  • International Shipping
  • Oversized Items & Exclusions

Economy Shipping

As our default shipping method, Economy Shipping is FREE to anyone who places orders an order on our website. As a cost effective solution to keep product prices down and Shipping Free, some customers on the west coast may experience longer shipping times. As we use SmartPost as our default shipping carrier for Economy Shipping, shipments to the west coast may take 7-10 days to receive.

Standard & Express Shipments

For all Standard and Express shipments, we use USPS and FedEx Home Delivery. Shipments selected under this shipping option will either be received in 2-3 days with Express Shipping or 3-5 days with Standard Shipping.

Please note, all shipping options are estimated transit times based on carrier logistic times. Many items may be received sooner than expected based on zone and carrier option that we use to get the order there the quickest.

Overnight Shipping

Due to the nature of some of our brand and product line, we understand that time is of the essence. While Overnight Shipping is not an option during checkout, we of course will work with our customers that need items immediately.

If you wish to have items expedited for guaranteed delivery either Overnight or 2 Day Delivery, please contact the customer service team at 800-950-0230 for a custom shipping quote.

International Shipping

Our brand tag line is ‘We Support You For Life’ which holds true no matter what part of the world you may be living in. Everyone deserves quality support and comfort.

At this time, we only ship to Canadian customers. However, customers worldwide can use our Contour Products eBay Store as we are a part of their Global Shipping Program, and shipping is much more economical for international customers than what we can provided. Or feel free to check out our Amazon.com or Amazon.ca stores.

Oversized Items & Exclusions

While we deal mainly with pillows and seat cushions, we do have larger items such as the BackMax Body Wedge System & Bed Lounge that CAN NOT be expedited due to the size with our flat rate shipping.

We do try to cater to all requests, so if you need to expedite your oversized item, please contact the Customer Service team at 800-950-0230 and our team can provide you a custom shipping quote for your order.

Notice of Package Refusal/Cancellation

Once an order has shipped we are unable to cancel your order. If during transit you decide to refuse any package that was sent from our warehouse, you will be responsible for both the original shipping charges and the postage due upon arrival of your package back to our facilities. If you have any questions or concerns do not hesitate to contact us directly at 800-950-0230.