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Return Policy

Buy Direct!  Contour Living is the Direct to Consumer Division of Contour Products, Inc.

When You Buy Contour Products Branded Items here, we offer Extended 90 Day product returns, Extended 1 Year Warranties, and Free Shipping on All Orders over $85.   We Sell only the latest models, and all stock is brand new.

 

Return Policy

ContourLiving.com is pleased to provide its customers with a generous return policy. All products are covered by our 30 day return policy and select products have an extended 90 day return period.  

  • Request an RA Number ( learn how to here ).
  • Once RA is issued, please return product(s) within 7 days.

Your satisfaction is important to us and we want you to be pleased with your purchase from ContourLiving.com.

v1-comfort-guarantee-badge-standard-placement.pngWe are so confident you will love your purchase that we have extended our return policy on Contour Brand Products. We now offer a full 90 Day Comfort Guarantee on Contour Brand products and will waive all restocking and disposal fees. Each item covered under the 90 Day Comfort Guarantee is clearly marked on the product page with a Comfort Guarantee banner.

All other products may be returned within 30 days of purchase. Each product returned is subject to a 20% disposal fee, as most of our products are considered personal items and by law are required to be destroyed.

Simply request a return authorization, complete a brief survey on why you didn't like the product, and return it to us for a full refund**. To initiate a return, please start here.

*Please note that return shipping costs are the responsibility of customer. We do not provide pre-paid return labels.

**Refunds apply to the product purchase price only and do not extend to shipping charges originally paid.

Teeter Inversion Tables, ChiliPad, Posture Pump, Snoozer Pillows, Bedlounge, and other select products are shipped separately and each are covered by manufacturer return policies and warranties. Please contact us if you wish to return one of these items. This ensures that your return is shipped directly to the correct manufacturer.

Return Authorization Numbers

Contour Products requires a Return Authorization for all returned items. This will ensure that your return is handled properly and money is refunded in a timely manner. Your “RA” Number MUST be written clearly on the OUTSIDE of the package you are returning, or our warehouse will not accept it. Contact information can be found at the bottom of this page. Simply request your RA number by logging into your account on our site and accessing completed orders, for a detailed How-To Guide, please click this link for help.

Manufacturer's Warranty

Many of our products carry manufactures’ warranties, either by Contour Products or from the Manufacturer if another company. The length of the warranty varies depending on the product. Please check your product information to see if the item that you ordered comes with a warranty. The warranty refers to manufacturing defects and failure of our products to meet certain usage requirement as defined in the product literature.

We love hearing from you! If you have any questions, comments or concerns, or if you need to obtain an “RA” Number, please contact us either by e-mail at customerserv@contourliving.com or call us toll free at 1-800-950-0230 Monday-Friday from 8:00-5:00 EST.

Shipping Policy

We ship packages quickly and efficiently!   Most orders ship same of next day.    Plus All Orders over $85 qualify for Free Shipping!

For more shipping infomation, click here.

THANK YOU FOR YOUR BUSINESS. WE LOOK FORWARD TO SERVING YOU.

Remember www.ContourLiving.com for your Sleep and Back Support needs!