We do accept returns on our all our Contour brand products, which are also covered under our one year warranty. In order to request a return we have provided a simple and easy way to do so.
In order to return any of our products, you will need to request a return number from us,which is done through the website, and can be accessed anytime right from your account. Below you will find an informational how to guide to provide a step by step tutorial on how to accomplish a successful return.
Feel free to contact us with any further questions regarding returns at [email protected], or directly at 1-800-950-0230 ext. 2400 (or feel free to contact us through our online chat messenger). We will be happy to answer any questions you may have for us.
1. Log in to your account
Wehn you placed your order with us, you were asked if you would like to register your information with us and create an account, or check out as guest. Upon submitting your information, you acquired a login (email & password). To access your account go to https://www.contourliving.com/login.php.
2. Click On Request A Return
Once you are logged in it will take you to your 'My Account' screen. On the right hand side of the screen you will see a gray Request a Return button. Simply click on that to initiate your return request.
3. In Completed Orders, click on Return Item(s) button
Once you have clicked on the Completed Order buttons from the step above, you will be taken to a screen with all your completed orders through the store. In correlation with each order, you will see one button for View Order Details, and one button to Return Item(s). In order to return an item back to us for a refund, you will need to click on the Return Item(s) button on the right hand side of the screen.
4. Select Which Items To Return and Fill Out The Form
Once you select Return Item(s) button from aboce, you will be then taken to a screen that lists all your purchases on the account. From there, all you have to do is select the product you wish to return, by selecting the quantity of each to return back to us, then fill out the form listed below on the screen.
5. Wait for a Response from Contour Living
Once you submit your return request, a customer service rep will review your account to see if your order is still covered under our return policy or warranty policy. Once your status has been changed, you will receive an email once a decision has been made, including a set of directions you will need to return your item (including where to send it, your RA number etc.).
If you have any questions pertaining to your return, please feel free to contact us at 800-950-0230 ext 2400 or email [email protected]