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Frequently Asked Questions:
- Q:Can I order by Phone?
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A: Yes. Any product seen on the Contour Living website may be ordered at 1-800-950-0230. M-F 9-5 EST
- Q: Who is Contour Living?
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A: Contour is the brand leader in the comfort and support industry. We are committed to designing innovative new products as the demand increases for quality, affordable pillows, mattress pads and cushions in the home health category. For more about Contour Products, click here
- Q: Is this store safe and secure?
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A: Yes. The Contour Living store utilizes safe security technology to keep your order information safe. Our site is verified authentic and secure by IDAuthority - Click the C-O-M-O-D-O Red Triangle EV SSL Site for current information on our status. Security is also ensured daily by GeoTrust - Sites secured by QuickSSL are utilizing 128-bit SSL certificates thereby offering the highest level of encryption or security possible. Plus we take your privacy seriously - view our Privacy Policy here.
- Q:What is your return policy?
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A: Every Contour Living Product is unconditionally guaranteed for a minimum of 30 days. If you are dissatisfied for any reason, we will refund your purchase price - no questions asked. See our complete return policy here.
- Q:I ordered a product from a TV commercial, who should I call for customer service?
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A: Contour Products also sells certain items via toll free phone number advertised on Television. If you ordered a product from TV and require customer service, please call 615-449-8877.
- Q:I live outside of the U.S. - Can I purchase Contour Products internationally?
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A: Contour Products may be purchased internationally from retail, catalog and internet distributors.
For sales in Canada, click here
- Q:I have a product idea for Contour Products - who do I contact?
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A: Do you have a product that would compliment the Contour Products line of sleep comfort and back pain relief products?
To submit an idea, just send us an email with a short biography of yourself, a description of your product and any photos or drawings in a .pdf, .gif or .jpg format. Email to newproducts@contourliving.com or send to:
New Products
Contour Products
1040 Bayview Drive
Suite 322
Ft. Lauderdale, FL 33304
- Q: How does my company or buying group setup a wholesale account?
- A: We wholesale to retailers, catalogs, distributors and others. Please contact our National Sales manager, Joe Safrit, via email at jsafrit@contourliving.com or by phone at 704-527-6133 x197.
For International Wholesale inquiries, contact Julia Ciaccio at jciaccio@contourliving.comor by phone at 704-527-6133 x114.
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